User Experience Design
Which challenges are patients facing when using a particular medical device? When do they become frustrated, and what is the cause?
User Experience Design facilitates the development and comparison of the user journey in different medical solution concepts based on facts rather than gut feeling. By conducting user journey mapping, the User Experience (UX) and Design team at MGS can break down the entire process as experienced by the patient when using a medical device. This makes it possible to pinpoint specific parts of the user journey that are ripe for improvement.
